I remember our very first visit to Walt Disney World Resort back in 1998, with my then, four-year-old daughter. It was supposed to be a once-in-a-lifetime, bucket-list vacation where we would make and capture our special memories as the fairytales and Disney characters came alive. Little did we know, that these types of vacations would quickly embed themselves into our life.
What kept us coming back?
The unique and ever-evolving events, experiences, and attractions. The multitude of Disney Resort Hotels that offered unique theming at every price-point. The personalized experiences, and treatment. The inclusion, especially with our special needs son — no person is left behind from enjoying themselves fully.
In theme parks that could accommodate over 50,000 people on a given day, we were made to feel as if the theme park belonged to us, as if we were the only guests visiting that day.
Disney employees, lovingly referred to as Cast Members, are everywhere, you can easily spot them, and they’re always approachable, helpful, very friendly, and accommodating. It matters not what your needs are, they are always there to help, in a sincere manner. The services provided by the Walt Disney World Resort Guest Experience Team is like no other. They’ll assist with anything from personalizing a complimentary special occasion button, all the way to helping with a lost item. And believe me, when I say that they try, they do. My cousin accidentally left her sunglasses on an attraction, and before she knew it, the sunglasses were found amidst a sea of sunglasses, and magically shipped home.
Disney Cast Members strive to afford all guests an exceptional experience, which stems from Disney’s “Four Keys” – in priority being; Safety, Courtesy, Show, and Efficiency. Each ‘Key’ is important and plays a part with the rest to ensure incredible guest experiences.
The conveniences are like no other. Where else can you vacation and be fully entertained? Who else will provide complimentary return shuttle service from Orlando International Airport? Or, complimentary MagicBands, an all in one device that contains theme park ticket admission, attraction, and dining reservations, unlocks your Disney Resort Hotel Guest Room door, and even enables charges to your Disney Resort Hotel Guest Room account. Where else do you not see your luggage until your arrival in your Guest Room? Where else can you be transported around 47 square miles of theme and water parks, and shopping via bus, ferryboat, Monorail, and gondola? Where else can you push a button and magical fireworks will twinkle on your headboard anytime you wish?
There’s something about all of this. A pull, like no place else. It’s the way we are treated. It’s about how we forget about all our troubles and enter a world where it’s all about fun stuff, and yummy stuff, and stories coming alive, and making new friends, and seeing old ones — especially the many Cast Members, who are like family now.
It’s because Disney cares.
It’s about exceptional customer service.